Direct when it matters
Email and network incidents reach support without managerial approval.
SDWORKFLOW AUTOMATION
The right route. For every request.
Move from request to approval, assignment, work and closure with an explicit owner at each step.
03WORKFLOW & APPROVAL ENGINE
The next step. Already connected.
Some requests need a decision. Others need action, now. See how the route changes with the service.
DIRECT SUPPORT · NO MANAGERIAL APPROVALINTERACTIVE EXAMPLE
- EmployeeRequest sent01
- IT departmentDirect route02
- Assigned agentWork in progress03
- ResolutionDocument the action04
- EmployeeNotify & close05
Ready. Follow a request from the employee to closure.
Approvals belong to a service, not every request.See how workflows work
Decisions when required
Service policies support direct, one-stage or two-stage approval routes. The purchase example uses Manager and Finance approvals before Procurement fulfillment.
A history that stays intact
Approval decisions and work events are retained. This is configured routing, not an unrestricted visual workflow builder.
∞ONE CONNECTED ENTERPRISE
Great work starts with connection.
Bring clarity to every request. And momentum to every team.